Support

Support


Learner FAQs

If you have been identified with an additional learning need, check your inbox for an email from info@e-qualitylearning.com

Click the link in the email to set a password

Log in at www.e-qualitylearning.com

No, the assessment appears on the training assessor’s dashboard only. Your training assessor will discuss the results with you directly.


Training Assessor FAQs

  • Log into e-qualitylearning.com with your log-in details
  • Go to Learner Assessment and Support
  • Click Learners
  • You’ll see all the learners assigned to you
  • You can use the dropdown Status menu to click ‘Not LSF1’ for learners who have completed the Assessment and not been identified.
  • At the top, there will be a Report button, click this. The Report will open in a different browser tab and then you have the option at the top right to download the report in .pdf format.

If a learner is identified with an additional learning need after the 30 minute assessment:

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click on the learner’s name (blue link)
  • Scroll down to the ‘Reports’ tab to find the report

This is what it looks like:

reports-tab

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click on the learner’s name (blue link)
  • Scroll down the page to the ‘Engagement’ tab and the month’s video strategies are listed there (see below)
  • Click on the one you would like to watch
  • Previously released strategies are listed under the current ones

month-targets

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Scroll to the bottom of this page
  • Click ‘Download’ to access all the reports for your learners for that month
  • You can then upload this report into your ePortfolio as evidence
  • This is the report that outlines the video strategies for the month, description, learner outcomes, learner and Training Assessor guidance notes for the videos that have been watched
  • If your learner has not watched a video, the content in the report will be blank

individual-learner-engagement

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click learner’s name (blue link)
  • Scroll to bottom of the page
  • Click the ‘Password Reminder’ tab
  • Click ‘Send Reminder’
  • Your learner will receive another email from info@e-qualitylearning.com

forgotten-password

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click learner’s name (blue link)
  • Scroll to bottom of the page
  • Click the ‘Learner Details’ tab
  • Click ‘Edit Details’
  • Make amendments
  • Click ‘Save Details’

edit-learner-details

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click learner’s name (blue link)
  • Scroll to bottom of the page
  • Click the ‘Learner Details’ tab
  • Click ‘Edit Details’
  • Change the email address
  • Click ‘Save Details’

password-reminder

  • Click the ‘Password Reminder’ tab
  • Click ‘Send Reminder’
  • A new password reset link will be emailed to the learner’s new email address

password-reminder-2

  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click learner’s name (blue link)
  • Scroll to the middle of the page
  • You will see 3 tabs: Notes, Questionnaires, Comms
  • Clicking the ‘Questionnaires’ tab will show you your learner’s answersquestionairres
  • Log in to your dashboard
  • Click the ‘To Manage’ tab
  • Click learner’s name (blue link)
  • Scroll to the middle of the page
  • You will see 3 tabs: Notes, Questionnaires, Comms
  • Click the ‘Notes’ tab
  • Click ‘Add note’ when you’ve finished
  • The text will then appear on the monthly learner intervention report

learner-notes

  • Log into e-qualitylearning.com with your log in details
  • Go to Learner Assessment and Support
  • Click Learners
  • From there, find Training Assessor. If you are having difficulty locating yourself, search or along the top of the list, there are a few drop-down lists, Click Subject Type and then Training Assessor.
  • Click your name
  • Your report can then be downloaded from Reports in PDF format

There are no finite numbers of videos per area of need; we are developing new material all the time. A learner receives up to 4 videos per month for the duration of their programme. As the learner progresses, the strategies become more complex as they build on the foundations of what they have learned previously.

  • From your dashboard, click ‘My Account’
  • Click ‘Return to portal’
  • Log in with your user name and password
  • Click Learner Assessment Support (left hand column)
  • Click Learners
  • Click ‘Add Learner’ (top of 2nd column)
  • Add details and save

Administrator FAQs

portal

  • On the left hand side click on ‘Organisation’
  • Click ‘Users’ then ‘Add User’
  • Enter their details in the required boxes
  • Set their access rights as ‘User’
  • ‘Manager’ – set to relevant manager
  • Click ‘Save’
  • Log in at http://portal.e-qualitylearning.com/
  • Click ‘Organisation’ (left hand column)
  • Click ‘Users’
  • Click ‘Actions’ on the row relevant to the user
  • Change the relevant details
  • Click ‘Save’
  • Click ‘Add Learner’ (as in image below)

add-learner-2

  • Click ‘Add Multiple Learners’
  • Click ‘download template’
  • Populate the template and save it.
  • Upload the completed template.

If the ‘Send Questionnaire invitation to all learners’ is ticked, then this will be done automatically.

NOTE. When populating the template:

  • The sample row must be removed.
  • The header row must be present.
  • All columns must be present, even if there is no data in them.
  • The columns must be in the same order.
  • There should not be any columns that aren’t included in the template.
  • The forename, surname, ILP Reference columns are required. The email column is also required if you would like to send questionnaire invitations to the learners.
  • If you are uploading lots of records, this may take a minute to process.
  • Click the ‘Download Assessment Tool’ link to access the .exe file (see image)
  • Click ‘Open’ and then ‘Run’ to install the tool.

NOTE. When registering your details, please ensure you choose ‘Training Assessor’ as the Subject, and use ‘surnameDOB’ for the ILP user reference.

  • Press ‘Sync now’ after completion of the assessment to sync the results.

download-assessment-copy

  • Log in to the portal.
  • Click ‘Add Learner’.

add-learner-2

  • Log in to the portal.
  • Use this box to locate learners.

NOTE. Please search by first name only.

search-learners

Use this dropdown menu to filter your search by the following:

  • Not started – the learner has not done the questionnaire or assessment yet
  • Not LSF1 – learner has not been identified as having an additional learning need
  • In progress – learner has completed questionnaire, has been identified as having a likelihood of having additional learning need and is waiting to complete the assessment
  • Is LSF1 – learner has been identified as having an additional learning need

learner-status

This allows you to search by category of learner or assessor.

subject-type

Clicking Export to CSV exports data into an Excel spreadsheet.